Delivery Information

Deliveries & Delivery Charges

  • Parcels are delivered by a Royal Mail Service, APC Overnight or Parcel Force Worldwide courier. The type of service we use depends on the value of the goods & weight of goods plus where they are being delivered.

  • Delivery time is generally: 90% of items ordered are sent out same day but some may take 2-3 days to leave us. We use Royal Mail 24 service, Tracked and Special Delivery for more costly or delicate items. Heavier items will arrive by next day service courier. Shipping for the UK is £3.95 for most items, however for heavy weight items it may be more.

  • UK Express delivery is guaranteed next working day despatch by either Royal Mail Special Delivery or Next Day Courier Service which will leave the following day if the order is placed after 2pm. Small items are sent by Special and heavier items by Courier. This service is for Mon-Friday only, not available for weekends. If you require a Saturday delivery please phone for a quote.

  • If you order Express Service we cannot be held for any parcel delays by Royal Mail or Couriers but will do our utmost to chase it up for you. Guaranteed is quoted by them but we cannot guarantee these services ourselves. If you paid for this service and did not receive your delivery as quoted we will reimburse the ‘extra shipping’ paid for the express serive unless a delivery attempt was made or the address provided is wrong.

  • All Express delivery services will require a signature on delivery. We cannot be responsible for parcels being under delivered if not signature was obtainable.

  • An email confirmation is sent on despatch and in some cases a text message is sent. Most orders will arrive the next day, however please allow up to 5 working days before reporting its non arrival.

  • Please provide a delivery address where there is someone available to sign for it, like a neighbour, relative or work address.

  • The general chargeable shipping is £3.95 and the shipping is calculated by weight of the order or service used.

  • Most orders are sent out within 1-3 working days of placing the order to the UK but most orders are sent out same day but do allow at least one week (7 days) for delivery and for overseas make take up to 14 -18 days.

  • At busy periods such as Christmas, orders may take a little longer, but we will ensure to get all orders out for pre-Christmas delivery. If you prefer a early delivery please select Special or express.

  • We cannot be held responsible for any delays in the Royal Mail Delivery Service or couriers but will provide you with details to track your parcel if they are available.

  • If a parcel is lost in transit we allow at least 15 working days before re-sending any item in UK and 60 days for overseas so we would suggest the following:
    If you urgently need the item you can re-order it.
  • We will re-send an item lost by Royal Mail after we receive confirmation from you in writing that it was not received, this will be after the 15 working day period has passed in the UK and 60 days for overseas.

  • We will send you a form to complete and sign for non-arrival of goods before the order can be resent or refunded. This will be after 15 working days of non-arrival.

  • You may be approached by Royal Mail regarding any item not received and will be obliged to explain the circumstances, if you do not respond and our claim is hindered and declined we will charge your card for the missing order, assuming you have received it.

  • Refunds for items lost in the post will be dealt with after 1 month in case they do eventually arrive.

  • Courier Points to Note All deliveries by courier require a signature upon delivery unless you have specified otherwise. If in the event that no one is home a card will be left. The courier will try again the next day unless you call them to rearrange another day or arrange a collection. After 5 days the parcel will be returned to us. In such an instance we may charge you for the return back to us which will be the shipping cost paid and a redelivery would need to be arranged and paid for. If this this instance if you would prefer to cancel there will be a cancellation charge of 4% and the shipping will be non-refundable. If you have placed an order and received a despatch email and not received a card or the item within the next 5 working days please call/email us as it may have been lost or thrown away with junk mail entering the house. Most orders above 1kg will be sent by Courier.

  • Our courier will try to deliver to your delivery address, but may also try to leave with a neighbour if you are out unless you request to leave safe. If you request to leave the item without signature we are not liable for any losses.

  • Please check all deliveries on receiving them for breakages. All breakages must be reported to us within 24 hours.

  • If a parcel is visibly damaged please check its contents before signing for it.

  • All shipping costs will appear to your chosen country however we have the right to refuse an order placed to any country.

  • Any order placed outside of mainland UK for heavier items will have extra shipping costs if you prefer to cancel then there will be a 4% cancellation charge (our card processing fee). Alternatively you can pay the difference to your country. Some British Isles may require extra shipping and some parts of Scotland if the courier cost is extra to us. We will contact you if this is the case for the extra shipping.

  • If more than one item is ordered at one time and we have one item in stock, we may send it out to you and when the next item comes available that will follow free of charge, leaving you better off.

  • We may not deliver to a different delivery address to that of cardholder, this would be done at our discretion.

  • We will not be held responsible for any discrepancies in delivery address supplied, if an incorrect delivery address is submitted and the parcel is under delivered we are not held responsible for its loss.

  • We cannot be held responsible for under delivered parcels which are not collected on time from your sorting office.

  • Any parcel returned to us by courier service will incur a £5.00 minimum charge if under delivered when out or away.